September 2020 - EMS Move

EMS receives FAIM “Confirmation of Quality Assurance” certificate from FIDI

September 21, 2020/0 Comments/in Uncategorized /by Grant Morris

EMS is very proud to have received the FAIM “Confirmation of Quality Assurance” certificate from FIDI for 2020.

Jesse Van Sas, General Manager of FIDI, told us, “For demonstrating a consistently high level of quality, it is with great pleasure that we note your performance related to the FAIM Internal Audit requirements and we would hereby like to award you the FAIM “Confirmation of Quality Assurance” certificate”.

This achievement is recognition of the high standard of performance achieved by our team over the past year and also means EMS has passed the FAIM Internal Audit requirements for 2020.

EMS is a FIDI affiliated company and we work to the FAIM Quality Standard, which is the highest, independently audited quality seal of the international moving and relocation industry. The primary objective of FAIM is to provide a worldwide high quality standard for international moving and relocation services.

CEO and owner of EMS, Ronan Woodhouse commented, “Receiving the “FAIM Confirmation of Quality Assurance” certificate from FIDI is recognition of the hard work and dedication by EMS staff over the past year and particularly during these challenging times. We strive for excellence and our aim is to continue providing high quality services for all our customers, clients and agents alike into 2021 and beyond.”

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International Move Specialist (IMS)

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. As an International Move Specialist you will be assigned your own portfolio of corporate customers. You will be responsible for the professional coordination of the owner’s household goods shipment on a door to door basis, managing packing teams, forwarders, overseas partners, storage and 3rd party services. Your primary responsibility is to ensure first class service levels are delivered at each stage of the move process, achieving customer satisfaction, whilst managing the supplier costs attributed to each move. You will be directly aided by a team administrator, pricing analyst and customer service representative, whilst working in a team which will receive both individual and team performance targets.

To apply please email Nick Stevens: careers@ems-move.com

TEAM Administrator

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. The Team Administrator will work within the operations department of the service centre, shadowing a team of International move specialists. Whilst the position will involve assisting the IMS team with administration, they will learn from a highly experienced team(average IMS 10 + years experience). This position is the first step towards a career path of becoming a professional IMS responsible for managing your own portfolio of corporate customers and managing a caseload of professional worldwide relocations. In addition EMS is a successful and growing business with other vacancies and career opportunities arising in other divisions such as sales, marketing, logistics and accounting.

Duties

Receiving external and internal phone calls
Copying/Faxing and emailing
Job record inputting & database entry updates, including internal and external custom built software system
Attaching documents for pre-move survey to EMS surveyors Outlook diary
Production of crew paperwork ex EMS software system including pre-approved services
Booking Air freight and Sea freight consignments to overseas destinations
Administrative support towards sales Invoicing & supporting documentation
General use of Microsoft Office, Word. Excel, Outlook and Power Point

To apply please contact Nick Stevens: careers@ems-move.com

Business Development Manager

Business Development Manager

Job Description

Develop and implement sales and business development opportunities for International Moving within the UK and Europe, this will include cold calling/emails and face to face appointments.
Identify and generate immediate new business opportunities
Identify and develop leads for RFI / RFP within International moving
Work closely with the key management within the business to maximize opportunities
To develop relationships with existing clients, ensuring that all company services are used by them at every available opportunity
Maintain and update the sales database system to ensure all prospects and clients are contacted in such a way to ensure maximum development of client relationships
Account management: Work with a team of International coordinators ensuring company services are delivered to the account’s expectations.
Attend events such as conferences/ seminars/ conventions, some of which are out of normal working hours.
Attend and participate in training sessions/team meetings
Regular contact and visits to clients and potential clients to ensure all possible opportunities are exploited to bring in future business.
Regular contact with current clients (either by phone, email, visits) in order to maintain good relationship.
Flexible working/Client demands –including early morning, evening appointments and some weekends.

Skills/ Experience:

Minimum 2 years experience required
Exceptional Interpersonal and communications skills.
Willingness to travel extensively (often at short notice)
IT literate on Word and excel

Start date: Immediate

Holiday: 20 days excluding bank holidays. Additional day for each year service up to maximum 25 days per annum

Salary: Negotiable

Benefits: Commission/Bonus, company car, laptop and mobile phone

Please apply to Lisa Jeffries: careers@ems-move.com

Customer Service Representative

EMS are a leading Corporate International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year.

As a Senior Customer Services Representative you will be responsible for ensuring staff and external suppliers produce consistent performance to the highest standards.

Our aim is to exceed the expectation levels of both the Corporate Customer and the relocating Transferee along with continuously improving our overall customer satisfaction scores. Candidates should possess a can do proactive attitude, show empathy, take ownership of the issue raised, follow up on time each time and find the right balance to ensure the Transferee, Corporate Customer and business needs are met. EMS is a successful growing business and this a new exciting role offers total job satisfaction in a fun, professional environment with the opportunity for further career development. You will be directly aided by the Customer Services Manager, a Team administrator and Head of Operations.

To apply please email Eileen Devereux: careers@ems-move.com