Relocation insurance

Introduction

EMS offers an all risk insurance protection policy for your household goods, personal effects, fine art, automobiles, boats, motorcycles, campers & Trailers moving by air, sea and road.

In the vast majority of cases all our assignees goods arrive on time and in perfect condition. However, due to the nature of international moving it is possible that, on occasion, damages may occur. We therefore strongly suggest that the assignee obtains comprehensive relocation insurance that adequately covers the cost of replacing any damaged items. EMS will provide you with a simple insurance solution at a competitive price.

EMS average less than 3% of insurance claims. This is one of the lowest in the industry.

98.2% of our clients were extremely satisfied with the quick and efficient manner in which EMS dealt with and supported them through the claim procedure

The Process

The process is easy. Your international move specialist will provide you with all the documentation you need to set up your relocation insurance policy. Upon booking your move you will receive the policy summary. This will guide you on how to complete the proposal form, talk you through exclusions and optional coverage, and provide you with the application for insurance and the Terms and conditions of the policy.

EMS are flexible towards your valued listing preference. You can choose to detail all items or simply list items valued over £1,000.00, and there is no limit on any item.

In the later instance, value and premium calculations are based on the volume shipped. For transparency EMS will calculate these rates for you prior to your removal.

Valued Insurance Proposal Form

Insurance Proposal Form Lump Sum

Terms and conditions

Our terms and conditions will provide clear and important information about types of cover, conditions and clauses. Your international move specialist will provide you with all this doucumentaion at point of booking your move.

Where the industry will often exclude cover extensions or charge an additional premium, EMS full risk cover includes the following:

Mould and Mildew extension
Electrical Mechanical Derangement (excluding Automobiles)
Pairs and Sets
Home Contents Insurance
Vacant Homeowners Insurance
Temporary/Serviced Accommodation Insurance
Healthcare Insurance
Household Goods Moving Insurance
Personal Liability Insurance

How to make a claim

Making a claim is simple and easy. Your international move specialist will remain your one point of contact and help and support throughout the process.

In certain circumstances, our insurers may appoint a Loss Adjuster; the adjusters’ role is to examine the scenes of the losses and investigate circumstances giving rise to the claim. A Loss Adjuster will not assist in the preparation of a claim, but will advise you of what Insurers will require to consider the claim.

Our team of IMS have authority to immediately settle In house any claim up to £250.00. This will immediately avoid any disruption to assignees as they settle into their new home.

In the event of loss or damage which might give rise to a claim under the insurance, immediate notice must be given in writing by you either to ourselves, the origin or a destination agent.

Insurance Reason Global Claim Form

Call the team

A member of the EMS team is waiting to hear from you.

Get in touch now!

+44 (0)20 8963 1114

Email us

Please feel free to email us: info@ems-move.com
or visit our contact page for alternative contact information.

We look forward to hearing from you.

Get in Touch

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This privacy policy sets out how Elite Moving Systems uses and protects any information that you give EMS when you use this website.

EMS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

EMS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 06/01/2015.

What we collect
We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

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Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
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You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Nucleus 2, Central Way, Park Royal, London, NW10 7XT, United Kingdom.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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International Move Specialist (IMS)

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. As an International Move Specialist you will be assigned your own portfolio of corporate customers. You will be responsible for the professional coordination of the owner’s household goods shipment on a door to door basis, managing packing teams, forwarders, overseas partners, storage and 3rd party services. Your primary responsibility is to ensure first class service levels are delivered at each stage of the move process, achieving customer satisfaction, whilst managing the supplier costs attributed to each move. You will be directly aided by a team administrator, pricing analyst and customer service representative, whilst working in a team which will receive both individual and team performance targets.

To apply please email Nick Stevens: careers@ems-move.com

TEAM Administrator

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. The Team Administrator will work within the operations department of the service centre, shadowing a team of International move specialists. Whilst the position will involve assisting the IMS team with administration, they will learn from a highly experienced team(average IMS 10 + years experience). This position is the first step towards a career path of becoming a professional IMS responsible for managing your own portfolio of corporate customers and managing a caseload of professional worldwide relocations. In addition EMS is a successful and growing business with other vacancies and career opportunities arising in other divisions such as sales, marketing, logistics and accounting.

Duties

Receiving external and internal phone calls
Copying/Faxing and emailing
Job record inputting & database entry updates, including internal and external custom built software system
Attaching documents for pre-move survey to EMS surveyors Outlook diary
Production of crew paperwork ex EMS software system including pre-approved services
Booking Air freight and Sea freight consignments to overseas destinations
Administrative support towards sales Invoicing & supporting documentation
General use of Microsoft Office, Word. Excel, Outlook and Power Point

To apply please contact Nick Stevens: careers@ems-move.com

Business Development Manager

Business Development Manager

Job Description

Develop and implement sales and business development opportunities for International Moving within the UK and Europe, this will include cold calling/emails and face to face appointments.
Identify and generate immediate new business opportunities
Identify and develop leads for RFI / RFP within International moving
Work closely with the key management within the business to maximize opportunities
To develop relationships with existing clients, ensuring that all company services are used by them at every available opportunity
Maintain and update the sales database system to ensure all prospects and clients are contacted in such a way to ensure maximum development of client relationships
Account management: Work with a team of International coordinators ensuring company services are delivered to the account’s expectations.
Attend events such as conferences/ seminars/ conventions, some of which are out of normal working hours.
Attend and participate in training sessions/team meetings
Regular contact and visits to clients and potential clients to ensure all possible opportunities are exploited to bring in future business.
Regular contact with current clients (either by phone, email, visits) in order to maintain good relationship.
Flexible working/Client demands –including early morning, evening appointments and some weekends.

Skills/ Experience:

Minimum 2 years experience required
Exceptional Interpersonal and communications skills.
Willingness to travel extensively (often at short notice)
IT literate on Word and excel

Start date: Immediate

Holiday: 20 days excluding bank holidays. Additional day for each year service up to maximum 25 days per annum

Salary: Negotiable

Benefits: Commission/Bonus, company car, laptop and mobile phone

Please apply to Lisa Jeffries: careers@ems-move.com

Customer Service Representative

EMS are a leading Corporate International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year.

As a Senior Customer Services Representative you will be responsible for ensuring staff and external suppliers produce consistent performance to the highest standards.

Our aim is to exceed the expectation levels of both the Corporate Customer and the relocating Transferee along with continuously improving our overall customer satisfaction scores. Candidates should possess a can do proactive attitude, show empathy, take ownership of the issue raised, follow up on time each time and find the right balance to ensure the Transferee, Corporate Customer and business needs are met. EMS is a successful growing business and this a new exciting role offers total job satisfaction in a fun, professional environment with the opportunity for further career development. You will be directly aided by the Customer Services Manager, a Team administrator and Head of Operations.

To apply please email Eileen Devereux: careers@ems-move.com