Our Relocation Partners

Our Partners

One of the key aspects of our global success is our international partnership network. EMS has an extensive partner network which has been successfully built over many years. Our relocation network is based on trust, reliability and transparency. EMS has long term relationships with all of our international partners, formed over many years.

We see our international network as an extension of EMS and therefore aim to work with the top performing partners in any given country with special attention to customer care.

Our Partner Programme has been developed to help EMS manage and develop our global network. The programme is designed to ensure we always have the best people moving your people. From this we have put together a database of our top performing, most trustworthy partners giving us over 241 operational partners across all continents.

Global network and supply chain management

The EMS global network is seen as an extension of our own business. Each partner prides themselves on being the best in the industry, whilst sharing EMS goals and values. Our partners thrive on the on-going feedback, support and training they receive from the EMS management team.

Benefits of our partner network;

EMS management of our partner network provides you and your employees with one point of contact to manage your moves on global basis
EMS manages your company “Flow-Down” requirements to each of our global service partners
EMS combined partner network leverage secures favourable pricing
EMS partner network supports a live and robust benchmarking system
EMS partner certification program selects the industry’s leading performing companies
EMS partner performance management achieves the very best from our partners, delivering your employees a first class service and “no noise” experience

Rigorous partner certification program

To be an EMS certified partner, a company must undergo a rigorous validation process. This includes due diligence towards each partners ownership and financial credentials and also covers the following areas;

Staff training and development
Code of Ethics policy
Data protection policy
Health and Safety
Environmental policy
Warehousing, storage and logistical capabilities
Secured facilities
Insurance coverage

Partner Performance Management

Only once a supplier has fully satisfied our rigorous partner validation audit will they be invited to join our global network.
All suppliers are required to sign a Service Level Agreement; they will receive training and continuous monitoring to ensure that they meet the EMS quality performance standards. Partner performance management reviews are completed on a bi-annual basis. These reviews will cover the following areas;

Client satisfaction

Insurance and liability claims

Packing standards

KPI dashboard reviews

‘On time’ performance measurement

Price benchmarking

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+44 (0)20 8963 1114

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Please feel free to email us: info@ems-move.com
or visit our contact page for alternative contact information.

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What we collect
We may collect the following information:

name and job title
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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
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International Move Specialist (IMS)

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. As an International Move Specialist you will be assigned your own portfolio of corporate customers. You will be responsible for the professional coordination of the owner’s household goods shipment on a door to door basis, managing packing teams, forwarders, overseas partners, storage and 3rd party services. Your primary responsibility is to ensure first class service levels are delivered at each stage of the move process, achieving customer satisfaction, whilst managing the supplier costs attributed to each move. You will be directly aided by a team administrator, pricing analyst and customer service representative, whilst working in a team which will receive both individual and team performance targets.

To apply please email Nick Stevens: careers@ems-move.com

TEAM Administrator

EMS are a leading International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year. The Team Administrator will work within the operations department of the service centre, shadowing a team of International move specialists. Whilst the position will involve assisting the IMS team with administration, they will learn from a highly experienced team(average IMS 10 + years experience). This position is the first step towards a career path of becoming a professional IMS responsible for managing your own portfolio of corporate customers and managing a caseload of professional worldwide relocations. In addition EMS is a successful and growing business with other vacancies and career opportunities arising in other divisions such as sales, marketing, logistics and accounting.

Duties

Receiving external and internal phone calls
Copying/Faxing and emailing
Job record inputting & database entry updates, including internal and external custom built software system
Attaching documents for pre-move survey to EMS surveyors Outlook diary
Production of crew paperwork ex EMS software system including pre-approved services
Booking Air freight and Sea freight consignments to overseas destinations
Administrative support towards sales Invoicing & supporting documentation
General use of Microsoft Office, Word. Excel, Outlook and Power Point

To apply please contact Nick Stevens: careers@ems-move.com

Business Development Manager

Business Development Manager

Job Description

Develop and implement sales and business development opportunities for International Moving within the UK and Europe, this will include cold calling/emails and face to face appointments.
Identify and generate immediate new business opportunities
Identify and develop leads for RFI / RFP within International moving
Work closely with the key management within the business to maximize opportunities
To develop relationships with existing clients, ensuring that all company services are used by them at every available opportunity
Maintain and update the sales database system to ensure all prospects and clients are contacted in such a way to ensure maximum development of client relationships
Account management: Work with a team of International coordinators ensuring company services are delivered to the account’s expectations.
Attend events such as conferences/ seminars/ conventions, some of which are out of normal working hours.
Attend and participate in training sessions/team meetings
Regular contact and visits to clients and potential clients to ensure all possible opportunities are exploited to bring in future business.
Regular contact with current clients (either by phone, email, visits) in order to maintain good relationship.
Flexible working/Client demands –including early morning, evening appointments and some weekends.

Skills/ Experience:

Minimum 2 years experience required
Exceptional Interpersonal and communications skills.
Willingness to travel extensively (often at short notice)
IT literate on Word and excel

Start date: Immediate

Holiday: 20 days excluding bank holidays. Additional day for each year service up to maximum 25 days per annum

Salary: Negotiable

Benefits: Commission/Bonus, company car, laptop and mobile phone

Please apply to Lisa Jeffries: careers@ems-move.com

Customer Service Representative

EMS are a leading Corporate International Moving Company relocating over 4,000 corporate professionals and their families across the globe each year.

As a Senior Customer Services Representative you will be responsible for ensuring staff and external suppliers produce consistent performance to the highest standards.

Our aim is to exceed the expectation levels of both the Corporate Customer and the relocating Transferee along with continuously improving our overall customer satisfaction scores. Candidates should possess a can do proactive attitude, show empathy, take ownership of the issue raised, follow up on time each time and find the right balance to ensure the Transferee, Corporate Customer and business needs are met. EMS is a successful growing business and this a new exciting role offers total job satisfaction in a fun, professional environment with the opportunity for further career development. You will be directly aided by the Customer Services Manager, a Team administrator and Head of Operations.

To apply please email Eileen Devereux: careers@ems-move.com